Returns, Replacements and Refunds:
For hygiene purposes, all earrings are strictly non-refundable.
Other Jewel Items excluding Earrings –
Silver Little Things India offers its customers an ’Easy return policy’, wherein you can raise a return/exchange request of a product within 48 hrs of its delivery ONLY if the product you receive arrives in a damaged condition, or the item is sealed in its original packaging. We also accept partial returns wherein you can raise a return request for one or all products in you order.
- Step 1: Contact our Customer Support team via email/call/whatsapp (firstname.lastname@example.org) within 24 hours of receiving the order.
- Step 2: Provide us with your order ID details and your request to return/replace/refund your order. Kindly email an image of the damaged product & the order number for our reference.
- Step 3: We will pick up the products within 2-4 business days. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact & in the state they were delivered. If any of the above is tampered, you are eligible to only partial refund against the item.
Do I have to return the free gift when I return a product?
Yes. The free gift is included as a part of the item order and needs to be returned along with the originally delivered product.
Can I return part of my order?
Yes. A return can be created at item level and if you have ordered multiple items, you can initiate a return/replacement/refund for any individual item. However, any product being returned needs to be returned in full including all components as well as any complimentary gifts or products which came along with it.
How will I get refunded for the returned orders and how long will this process take?
In case of a return/replacement/refund, we process the refund once the products have been received and verified at our warehouse.
- For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made/same mode of payment within 24-48 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.
- For cash on delivery transactions, we will initiate a bank transfer/google pay against the refund amount against the billing details shared by you. This process will be completed within 24-48 business hours of us receiving the products back and your bank details on email/whatsapp. It will take an additional 2-3 business days for the amount to reflect in your account.
- In addition, we also provide the hassle-free option of refund through Silver Little Things India coupons, which can be used during future purchases.