Cancellation before shipment (Only valid on orders’ place & delivery in India):
If the order or the item(s) that you want to cancel have not been shipped yet, you can write to our customer support team on firstname.lastname@example.org (Monday to Saturday 10 AM to 6PM)
In such cases, the order will be cancelled, and the money will be refunded to you within 24-48 business hours after the cancellation request is duly processed by us.
Cancellation post shipment (Only valid on orders’ place & delivery in India):
Cancellation post shipping is currently not possible since the order has already been handed over to our courier partner.
- In case you have cancelled an order, which has already been handed over to the courier company on our end, they may still attempt delivery.
- If a customer denies COD order during the attempt of delivery, all their future COD orders with be cancelled without further notice. Thereafter, they will only be able to place prepaid orders on our website.
- Once we receive the product(s) back and verify its packaging/condition, we will refund your money within 24-48 business hours. We will inform you with pictures about the wear and tear charges, shipping charges, return expenses, etc.